Terms & Conditions

WAIVER

• I / we understand it is my / our responsibility to communicate with the instructor if I / we have any present health concerns. These concerns may include: recent and old injuries, medical conditions, aches or pains that might affect ability to participate in the booked activities comfortably.
• If pregnant, I / we will inform the instructor and confirm I / we have consulted our doctor and have clearance to participate in the booked activity.
• I / we are over the age of 18 years old, or have consent from a parent or guardian to attend the booked activity.

• I, my Family and / or my Group acknowledge that Ritual Niseko will not be liable for any accidents, injuries, and / or loss of property. 

• I / we confirm that we are physically fit and able to participate in the booked activity i.e. for SUP yoga I / we confirm that I / we are able to swim and are comfortable in open water.
• I / we also understand it is my / our responsability to wear appropriate clothing for the booked activity according to the weather.

EXPERIENCES – Booking & Cancellation Policy

• Your booking is confirmed once payment is received in full.
• For bookings cancelled 48 + hours before the start of your session we charge a 50% cancellation fee. For bookings cancelled with less than 48 hours notice there is a 100% cancellation fee.
• If you need to amend your booking we will endeavour to reschedule your session if an instructor is available, however we cannot guarantee availability. We charge a rescheduling fee of 5,000 yen.

RROGRAMMES – Booking & Cancellation Policy

• For programme bookings we will work with you to schedule your daily programme, however activity timings are subject to instructor availability and weather conditions.  
• When there is bad weather we will endeavour to reschedule your activity, however if this is not possible we will offer alternate activities. In the event of high wind or rain, SUP Yoga will be replaced with an Onsen visit and our Mindful forest walk will be replaced with an indoor meditation activity.
• A refund will be given for cancellations made more than 7 days before the start date. For cancellations within 7 days no refund is offered.
• If you need to amend your booking we will endeavour to reschedule, however we cannot guarantee availability. We charge a rescheduling fee of 10,000 yen for programme bookings.
• Should you need to cancel, we will not be responsible for any additional expenses which you may have incurred, i.e. accommodation, or travel and transportation. Please ensure you take out relevant insurance to protect yourself against any losses.

WORKSHOPS + EVENTS – Booking & Cancellation Policy

• For workshops, events and courses a refund will be given for cancellations made more than 7 days before the start date. For cancellations within 7 days no refund is offered.
• Should you need to cancel, we will not be responsible for any additional expenses which you may have incurred, i.e. accommodation, or travel and transportation. Please ensure you take out relevant insurance to protect yourself against any losses.

GENERAL GUIDELINES

• While we will always endeavour to carry out our services as requested, Ritual Niseko reserves the right to cancel a booking. Should this happen, we will notify you as soon as we can and will refund you the full amount paid or provide credit for you to use on a future booking.
• Ritual Niseko reserves the right to amend any of these terms and conditions at any time. 
• We ask that you arrive for any experience, programme, workshop, course or event 15 minutes before your scheduled start time. 
• If you are late for your session you will not be eligible for additional time.
• Please ensure you wear appropriate clothing for the activities you are due to take part in. For outdoor activities please ensure you check the weather and bring warm or waterproof clothing if needed. On hotter days, hats and sunscreen may be required. If you are participating in SUP yoga you will need swimwear and a towel.